Our credit refund policy is as follows:
- Unused Credits: If you have purchased credits but have not used them, you can request a refund. The refund amount will be calculated based on the proportion of unused credits.
- For example, if you spent $3.99 to purchase 100,000 credits and have already used 70,000 credits, the refund for the remaining 30,000 credits will be calculated as follows: Refund Amount = [(100,000 – 70,000) / 100,000] * 3.99 = 0.3 * 3.99 = $1.20 You will receive a refund of $1.20.
- Used Credits: Once credits have been used for translation services or other features, they are non-refundable. We recommend ensuring your credit needs before purchasing to avoid unnecessary waste.
- Special Cases: If a system error results in incorrect credit deductions or an incomplete service, we will review the case and process a refund based on the actual situation.
If you have any questions about the credit refund policy or need further assistance, please feel free to contact our support team. We will resolve your issue as soon as possible.